Shipping & Returns
- Orders are processed the same day that they are received.
- If you would like to cancel your order or change details such as the address, it MUST be done the same day the order was made. If it is the following day, unfortunately nothing can be changed or cancelled as your order will have been processed.
- PLEASE NOTE: Order processed does not mean it was shipped. It means that our system notified the manufacturer to package the product and send to the postal service to be shipped out.
- We take about 1-3 business days to ship your order. Then you should add shipping times on top of that. Speed and price depends on product type and destination.
- Shipping takes 1-5 weeks depending on where you are in the World. Europe delivery takes around 14-17 days. Please note that this is the estimation only and we do not guarantee delivery dates. Some locations (Latin America, Africa, Middle East) could take longer to deliver.
- Delays may also occur as a result of International Customs Inspections. Your country's Customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. The recipient takes full responsibility for your local Government's and postal regulations regarding Import and Customs, as we cannot be held liable for any items that are not accepted into the specific country.
- Most orders will be delivered by your local post service as regular registered mail, (USPS for the United States, Royal Mail for the United Kingdom). If you are not home when the delivery is made, a notice card may be left by the postal service to advise you on how and where your package should be collected.
INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
- We are not responsible for delays and/or lost merchandise due to incorrect or incomplete shipping addresses if they were submitted incorrectly by the customer, or changes of address after the order was placed.
- We always do our best to accommodate corrections, but you may need to pay for additional shipping and handling if your order has to be shipped more than once.
- Our return policy is 14 days from date of receipt. Any qualifying order can request a refund within 14 days for any reason.
- The following items do not qualify for returns or refunds:
- Items missing original packaging and or tags
- Items shipped to the wrong address due to customer error when ordering
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To start your return, please email us at firstname.lastname@example.org for more instructions.
If you have any questions do not hesitate to write us email@example.com